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How maco4d Handles Your Account Privacy

Your account data — from the login details you set up to the e-wallet you connect for DANA, OVO, or GoPay transactions — is managed under a clear set of practices we follow consistently.

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maco4d How maco4d Handles Your Account Privacy
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about your account data, want to update stored information, or need to request that we remove your details, our support team handles privacy queries directly. Whether your question is about a DANA deposit record, an OVO transaction reference, or the login history on your account, we can check and respond through the channels below. Response times vary by channel; live chat tends to be the fastest path for account-specific questions.

Live Chat Support Available around the clock through the chat icon in your account dashboard. Fastest path for questions about account data, session history, or payment records linked to your DANA, OVO, or GoPay wallet.
Email Privacy Request Send a written data request — correction, access, or removal — to our support email address. Include your registered contact detail and the type of request so we can route it to the right team without back-and-forth.
Account Help Centre Your account settings panel includes a data and privacy section where you can review what information is stored, update your contact details, and initiate a formal data request without needing to contact support directly.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security at maco4d covers the full path from account creation to payment processing and session activity. We apply encryption to data in transit and at rest, meaning the details you submit — including e-wallet references for DANA, OVO, and GoPay — are not readable as plain text during storage or transmission. Account access is protected by login verification steps, and any unusual session activity triggers a security flag on your account before further actions are allowed.

Encrypted Data Storage

Account information and payment references — including DANA, OVO, and GoPay transaction IDs — are stored using encryption.

Cookie and Session Data

We use session cookies to keep you logged in across pages and to remember your preferred language and display settings. These are not used to track you across third-party sites.

Account Security Alerts

If a login attempt comes from an unrecognised device or location — say, a new phone in Denpasar when your usual access is from a different city — our system flags it.

Data Retention Limits

We keep account data only as long as your account is active or as required under applicable local rules. Once you close an account and any outstanding payment queries are resolved, your personal data is removed from active storage within…

Your Right to Access and Correct

You can ask us what data we hold about you, request corrections to inaccurate information, or ask us to delete your account data entirely.

No Third-Party Data Selling

We do not share or sell your personal data — including payment preferences, device information, or contact details — to advertisers or data brokers.

Common Questions About Your Privacy on maco4d

The questions below cover the most common things account holders ask about how their data is managed — from what gets collected at sign-up to how to request a full data removal. If your question is not listed here, our live chat team can handle privacy queries around the clock.

We collect the details you submit during registration — contact information, preferred payment method, and device type. Once you make a transaction via DANA, OVO, or GoPay, we also store the transaction reference and confirmation status. We do not collect your wallet PIN or full bank credentials.

Only the transaction reference number and payment status are stored on our side — not your wallet login or PIN. Those stay inside your e-wallet app. We use encryption for all stored payment data, so reference numbers are not readable as plain text in our database.

Yes. You can request a full summary of your stored account data at any time through live chat or via email. Provide your registered contact detail and specify that you want a data access summary. We will respond with what we hold and where it came from.

Some details — like your display name or contact method — can be updated directly in your account settings panel. For fields you cannot edit yourself, contact support through live chat with the correction you need. We will verify ownership and update the record on our side.

Once your account is closed and any open payment queries are settled, we remove your personal data from active storage within the timeframe set by our retention schedule. The exact period may vary depending on applicable local regulations in your eligible region.

We share data with payment processors only to the extent needed to complete your transaction — DANA, OVO, or GoPay receives what is required to confirm and clear your payment. We do not sell personal data to advertisers, data brokers, or unrelated third parties.

We use session cookies to keep your account active across pages and to remember settings like language preference. These are not cross-site tracking cookies. You can clear or block them through your browser settings; doing so will log you out of your current session but will not affect your account data.

Our system detects unusual session patterns — such as a login from a new device or an unrecognised location — and places a security hold on the account. You may be asked to re-verify your identity before access is restored. This protects your account wallet and any stored payment references from unauthorised access.

Submit a deletion request through our support email or live chat. Include your account identifier and confirm that you want a full data removal. Once we verify the request, we will process the deletion in line with our retention policy and confirm when it is complete.

This policy applies to accounts accessed where local law permits. Specific data rights — such as the right to erasure or data portability — may vary depending on the legal framework in your eligible region. If you are unsure what applies to you, contact us through live chat for clarification.

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