Reference

Legal Terms That Cover Your Account on maco4d

These legal terms set out how your account works, what you can expect from us, and what we ask from you — covering access, payment processing via DANA, OVO, and GoPay, and the conditions that apply where local law permits.

Account TermsDANA, OVO, GoPay PolicyJurisdiction-Dependent AccessData HandlingAccount Security
maco4d Legal Terms That Cover Your Account on maco4d
POLICY ACCOUNTABILITY

How maco4d Handles Data, Security and Your Rights

Knowing what happens to your account data — and how to act on it — matters as much as the legal terms themselves. Here is how we handle the key areas of data, cookies, account security, retention, and contact rights so there are no gaps in what you can expect from us.

Data We Collect and Why

We collect the information needed to operate your account: your registered name, contact details, and the payment methods you use — including DANA, OVO, and GoPay wallet identifiers. We do not sell this data to third parties.

Cookie Use on maco4d

We use cookies to keep your session active across the mobile browser and desktop, remember your preferred payment method, and track performance of the platform itself.

Account Security Practices

Your account is protected by OTP verification at login and any time your registered mobile number or email is changed. We use SSL encryption across all connections.

How Long We Keep Your Data

Account data is retained for as long as your account remains active and for a period after closure as required under applicable Indonesian regulations.

Your Right to Access and Correct

You have the right to request a copy of the personal data we hold on your account and to ask us to correct any inaccurate details. Submit these requests through the support email or the Account Help portal.

Requesting Account Closure

If you want to close your account, submit a written request through the support email. Before closure is confirmed, we will verify your identity against your registered details and process any pending withdrawals back to the wallet used for your…

LEGAL CONTACT PATHS

How to Reach Us for Legal or Policy Matters

If you have a question about your rights under these terms, need to dispute a transaction processed via DANA, OVO, or GoPay, or want to request a copy of the data we hold on your account, our support team handles these through the channels below. For account-specific legal queries, live chat is the fastest path — our team can pull up your account status and payment history in the same conversation. Players in Depok can reach us around the clock through any of these channels.

Live Chat Support Our live chat is available around the clock for legal and account queries. If your issue involves a DANA, OVO, or GoPay payment dispute, have your transaction reference number ready — our team can locate the record immediately and begin…
Email for Formal Requests Written requests — including data access, account closure, or formal dispute submissions — should be sent to our support email.
Account Help Portal For self-service legal actions such as updating your registered contact details, reviewing your payment consent settings, or downloading a statement of your transaction history, log into your account and navigate to the Account Help section.

Your Legal and Account Rights — Questions Answered

These are the questions we get asked most often about how these terms work, what rights you hold, and what to do if something needs to change on your account. Each answer is specific to how maco4d operates — not a generic policy template.

Yes. These terms apply to all account holders regardless of which payment method you use. When you transact via GoPay, OVO, or DANA, those providers' own terms also apply alongside ours. The combination of both sets of terms governs any transaction that passes through your e-wallet to your maco4d account balance.

Access to maco4d is available where local law in Indonesia permits. The legal terms are written with Indonesian users in mind, and any disputes or formal legal questions are handled with reference to applicable Indonesian regulations. We do not extend service to regions where access is restricted by local law.

No. Each person may hold only one active account. Running multiple accounts — whether under the same identity or different details — is a direct breach of our terms and may result in all associated accounts being suspended and balances held pending review. If you have accidentally created a duplicate, contact us through live chat to consolidate.

Send a written request to our support email or use the Account Help portal. We will confirm receipt and provide the data we hold in a readable format. The response time aligns with the timeframe required under applicable Indonesian regulations. No fee is charged for a standard first request within a twelve-month period.

Your wallet identifiers are retained for the legally required period after account closure — in line with Indonesian financial record-keeping obligations — then deleted from active records. They are not shared with third parties. If you want confirmation of deletion after the retention period, contact us by email with your account reference.

We notify you at the contact details registered to your account when a suspension is applied. Any balance on the account at that point is not forfeited; it remains subject to verification and legal review. You can submit a formal dispute through the support email, and we will respond with the reason for suspension and the steps to resolve it.

Start a dispute via live chat and have your transaction reference number from your DANA or GoPay app ready. Our team can locate the payment record and raise a formal review. For written disputes, use the support email. We will acknowledge the dispute within one business day and keep you updated on progress.

We use cookies for session management, payment method memory, and platform performance tracking. You can adjust or disable cookies in your browser settings at any time. Note that disabling certain cookies may mean your GoPay or OVO wallet preference is not remembered between sessions, and you may be prompted to re-authenticate more frequently.

Yes. If any personal details on your account — name, contact number, registered email — are incorrect, you can request a correction through the Account Help portal or by email. Identity verification is required before changes are applied. Corrections to payment wallet details follow a stricter review to prevent fraud, so allow additional time for those requests.

We update these terms when our operations change or when local law requires it. When we do, we post the updated version to this page with the effective date noted. If you continue using your account after an update has been posted, that constitutes your acceptance of the revised terms. For significant changes, we may also notify you directly via your registered contact details.